Calls

 

Basic call tariffs :

TOTAL CALLS CHARGE (L.E.) Between 200 to 550
DISCOUNT (%) 6%

TOTAL CALLS CHARGE (L.E.) Between 550 to 800
DISCOUNT (%) 7%

TOTAL CALLS CHARGE (L.E.) Between 800 to 1200
DISCOUNT (%) 8%

DISCOUNT (%) 9%
 
 
CALL TYPE PRICE ((Pts. / min)
Local (On WE net)
Calls from landline to another landline within the same governorate
3 Pts. per minute + 10 Pts. call set-up
National (On WE net)
Calls from landline to another landline in different all governorates
- (Less than 60 Km.) 8 Pts. per minute
(More than 60 Km.) 16 Pts. per minute
- 5 Pts. call set-up
Mobile
Calls from fixed landline to any mobile network
30 Pts. per minute 

 

International Calls for existing customers:

TOTAL CALLS CHARGE (L.E.) Less than 3000
DISCOUNT (%) 8%
TOTAL CALLS CHARGE (L.E.) Between 3000 to 4000
DISCOUNT (%) 9%
TOTAL CALLS CHARGE (L.E.) Between 4000 to 5000
DISCOUNT (%) 10%
TOTAL CALLS CHARGE (L.E.) Between 5000 to 6000
DISCOUNT (%) 11%
TOTAL CALLS CHARGE (L.E.)
DISCOUNT (%) 12%

International Calling Rates (EGP/min) Peak (%) Off-Peak
Arab countries and USA 5.25 4.05
Europe and Canada 6.15 5.25
Rest of the World 7.65 6
Others* 12 12
 
  • Peak Time: from 8 AM to 8 PM
  • Off-Peak time: from 8 PM to 8 AM
  • Others include: Tunisia, Seychelles, Zimbabwe, Mauritania, Guinea, Burundi, Niger, Chad, Mali, Morocco, Algeria, Sierra Leone, Maldives, Cuba and Madagascar
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DID Service

DID service provide several connection lines to receive all types of calls serving companies which broadly provide internet, data, voice, and other services.

Service benefits:

  • 30 channels - incoming only - between the company and the PSTN, each channel with a speed of 64 Kbps.
  • Up to 100 phone numbers from the exchange with the possibility of receiving 30 calls at the same time.
  • All the incoming calls can be received on one phone number.
  • A flat rate subscription. 
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DOD Service

Allows each employee to have a separate line.

Service Benefits

  • 30 outgoing channels working at the same time on 4 wires only, each channel with a speed of 64 Kbps.
  • Minimize internal wiring.
  • Minimize the cost of hard ware.
  • Up to 100 phone numbers from the exchange you follow, with the possibility of making 30 simultaneous calls.
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Discounted Bill

This service offers a tiered discount on the total international, national, mobile, and local call charges in return for a monthly subscription fee paid in advance on a quarterly basis based on usage.

1st Discount Program:

TOTAL CALLS CHARGE (L.E.) Between 200 to 550
DISCOUNT (%) 6%
TOTAL CALLS CHARGE (L.E.) Between 550 to 800
DISCOUNT (%) 7%
TOTAL CALLS CHARGE (L.E.) Between 800 to 1200
DISCOUNT (%) 8%
TOTAL CALLS CHARGE (L.E.) Between 1200
DISCOUNT (%) 9%
TOTAL CALLS CHARGE (L.E.) DISCOUNT (%)
Between 200 to 550 6%
Between 550 to 800 7%
Between 800 to 1200 8%
Between 1200 9%

Monthly fee of L.E. 8
The maximum limit for discount is L.E. 150

2nd Discount Program:

TOTAL CALLS CHARGE (L.E.) Less than 3000
DISCOUNT (%) 8%
TOTAL CALLS CHARGE (L.E.) Between 3000 to 4000
DISCOUNT (%) 9%
TOTAL CALLS CHARGE (L.E.) Between 4000 to 5000
DISCOUNT (%) 10%
TOTAL CALLS CHARGE (L.E.) Between 5000 to 6000
DISCOUNT (%) 11%
TOTAL CALLS CHARGE (L.E.) Between 6000
DISCOUNT (%) 12%
TOTAL CALLS CHARGE (L.E.) DISCOUNT (%)
Less than 3000 8%
Between 3000 to 4000 9%
Between 4000 to 5000 10%
Between 5000 to 6000 11%
Between 6000 12%

 

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Extra

Fixed to mobile 

Extra 100

Extra 300

Extra 600

Extra 1000

Bundles

Monthly subscription

100 L.E.

300 L.E.

600 L.E.

1000 L.E.

Number of free minutes

400

1300

3000

6600

After bundle minute rate

30 P.T.

30 P.T.

30 P.T.

30 P.T.

20 % discount on International Calls

First 100 Minutes

First 300 Minutes

First 600 Minutes

First 1000 Minutes

 

 

Optional National bundles(upon customer request):

Bundle rate / month

Minutes / month

Over bundle minute rate

Less than 60 k

More than 60 k

35 EGY

350

8 P.T

16 P.T

170 EGY

1700

8 P.T

16 P.T

 

Terms & conditions:

-       Unused minutes aren’t carried forward to the next month.

-       Regarding the international discount: it is applied on the first minutes per month according to each bundle and after consuming the bundle minutes, the customer is charged with normal applied tariff. The discount is not applied to the call centers.

 

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Fixed Lines

Fixed line enables customers to make calls and get online from anywhere. Customers need to visit the nearest exchange to subscribe to this service.

Benefits:

  • Make local calls
  • Get online by subscribing to ADSL service
  • Activate national calling service and call any governorate in Egypt
  • Get mobile calling service and enjoy calling any mobile in Egypt
  • Get international access and call any country allover the world
  • Use Prepaid Cards
  • Subscribe to the various features such as Caller ID, and Call waiting
  • Activate national calling
  • Get mobile calling service and enjoy calling any mobile in Egypt
  • Get international access and call any country allover the world 

New contract Fees are as follows :

Description PRICE (EGP)
Serious demand fees 43.86
Installation Fees 440

Subscription fees of “WE Ardy Business 50
OR
Subscription fees of “WE Ardy Business 75
(3 Months in advance)

(150 LE)

(225 LE)
Administrative fees 50
Stamps 6.10 + ( 1 EGP for each paper )

*VAT tax will be applied.

Channels to get business landline:

  • All direct We sales outlet

Contracting process

  • You can fill the installation request form at the nearest exchange and the contract will be signed according to technical feasibility.

Required documents to new contracts

Owner contract or any document to prove the entity activity utility services receipt (electricity, gas or water, both original and get the hard copy to the exchange in addition to the following:

  • Both original and copy of the paper of attorney (official paper of attorney - special paper of attorney for dealing with Telecom Egypt)
  • Copy of the tax card
  • Copy of the Commercial Register. 
  • Company delegation letter with bank validity signature
  • Copy of the ID card of the delegate
  • Copy of the tax card
  • Copy of the Commercial Register

Terms & Conditions:

  • “WE Ardy Business 50 or 75” bundle( as per customer request) will be the basic price plan for any new business land line contracts.
  • Fair usage policy is applied as follows: 
    • "WE Ardy Business 50” (2,000 local minutes)
    • WE Ardy Business 75" (2,000 local + 750 National + 750 F2 WE mobile minutes).
  • Value added services included in “WE Ardy business 75 (Caller ID + Follow me + waiting) it can be activated upon customer request.
  • Bundle subscription fees are including landline subscription fees & the cost will be added to bill in VAS field.
  • Bundle minutes must be used within the same month & unused minutes cannot be transferred to the next month.
  • Customers will be charged to extra minutes out of bundle with current applied tariff and its value will be added to the next bill.
  • Upon subscription in “WE Ardy business 75” F2M service will be activated based upon their request
  • “WE Ardy Business 75” customers cannot subscribe in VAS packages (Bakaty & smart Business packages).
  • Contracting fees are not including taxes and stamp.
  • Bundle subscription fees is not including taxes
  • WE Ardy business bundles are available ONLY for new contracts
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Hunting Group

Hunting Group service allows each incoming call to seek an available line from a sequence of pre-determined numbers. The feature tries each line in order, until it finds a line that is not occupied with another call. Hunting Groups result in calls always getting through to you, happy customers and successful business. 

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PRI Service

The ISDN Primary Rate Access provides thirty 64kb/s user channels and one 64kb/s signaling channel. The PRI is usually connected to a PBX or a Router at customer’s premises. The customer can use the 64kb/s independently from each other for different services or bundle the channels in 64kb/s steps.

Key Benefits:

  •      Thirty channels/ one access
  •      Data transfer in 64 Kb/s steps
  •      Fast G4 Digital Fax via PBX
  •      Fast Internet access via PBX or Router
  •      Thirty simultaneous connections
  •      Channel bundling in till 1920 kb/s
  •      Digital End-to-End connection
  •      DID/DOD capability for medium and large PBX`s.
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Short Number

Short numbers are a fixed 5-digit numbers starting with 19 or 16 that help your customers to reach you easier. 

If your company has more than one branch, the short number will be connected to one of your numbers. This helps customers outside the governorate to call you without having to dial a mobile or national code.

This service helps you to transfer the incoming calls to another branch during vacations or after working hours. In addition,

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Toll-free Number

Allows customers to contact anybusiness free of charge from anywhere in Egypt on a single and easy number.


Service Benefits

  •        Suitable for businesses of any size.
  •        Delivers competitive advantage and enhances customer service, loyalty and image.
  •        One simple, flexible, powerful, and easy to be published number that accesses your entire organization.
  •        Perfectly supports your marketing campaign.
  •        Your customers can easily remember it & call you more frequently.
  •        This number will remain yours even if you change the location of your branches.
  •        Can be used in conjunction with DID (add a link to DID service) service if you are expecting more than 30 calls at the same time.
  •        You can route your incoming calls geographically to the nearest branch according to your own choice and / or by time to a recorded message or to a certain branch after the working hours.
  •        It is very useful if you offer a delivery service, to help your customers call you easily.

 

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