Mobile Number Portability

 

  • How to change to WE network?
    • Bring your personal identification and verify the data in the nearest WE store
    • Confirm the transfer request when the phone call is received
    • Terminate all financial receivables in the donor mobile company before transferring
  • What are the service fees?
    • MNP service is for free
  • How long does it take to fulfill the porting in?
    • 24 working hours for the line activation
  • Where can I create an MNP request?
    • Through any of WE main stores
  • Can the application be rejected by the other company? What should I do if that happens?
    • Yes, the application could be rejected and you should submit a complaint at 155 if the rejection reason is valid
  • Can I port in more than one line at the same time?
    • No, you can’t port in more than one line at the same time.
  • What are the terms and conditions?
    • You can’t revert to another operator before 4 months of service at the new operator
    • You must ensure that all your data is complete and correct before making the porting in request.
    • You can’t port out of WE network before 4 months
    • Any port in request may be canceled within maximum 24 working hours from the application submission time, and the request cannot be cancelled if line is activated.
    • No remaining balance, features or services will be transferred to you from the mobile network company you wish to transfer from