Get New Landline

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You can make all types of calls (Local, National, Mobile & International) from your home landline.

Home Landline contracting fees is (167.5 EGP – not including the bundle subscription fee, VAT & stamp):

Description Price (EGP)
Total contracting fees including the request fee & installation fee (not including the bundle subscription fee) 167.5
Stamps 8 + 2.90 EGP for each paper
Value added tax 14%

Contracting Procedures:

  • You can fill the request of contract to new Landline form for 20 EGP including taxes (attached with a copy of valid national ID (front & back side) and building ownership contract or an apartment lease and installation is finalized upon technical feasibility.

Required Documents:

  • Identification card (original & copy): valid national ID.
  • Building ownership contract or an apartment lease or a utility services receipt: electricity, gas or water.

Terms and Conditions:

  • WE Ardy prepaid bundle subscription fees will be added to home landline contracting fees according to customer’s selected bundle .
  • The terms and conditions of WE Ardy bundles apply. For more information. Click here

Channels to Get Fixed Landline:

New Consumer landline contracting request is available through:

Requesting a new consumer landline through My WE App or WE website (Click Here)

Now you can request a new consumer landline through WE website or My WE App and make sure to fulfill all necessary data & upload a copy of the following required documents:

  • Valid national ID card front & back side.
  • Ownership contract or real estate lease contract or utility receipt (electricity / water / gas) showing the same installation address.

In case technical feasibility of a new consumer landline is available, you can use one of the following alternatives to complete the contracting procedures:

  • WE Stores
  • Customer’s site (service fees is for EGP250 not including taxes)

Terms and Conditions:

  • All required data & documents submitted and necessary for your landline request should be correct and on your responsibility.
  • In case the technical feasibility is available for a new landline request, you are obligated to complete the contracting procedures within 14 days as a maximum, and in case of not completing contracting procedures, the company has the right to cancel the reservation of the line after 14 days from reservation date.
  • You can follow up the service request through call center 111.
  • Upon submitting a new landline request, you can choose service type as below:
    • Fixed line only
    • Fixed line + Fixed Internet
  • You can contract a new consumer landline from your site in case contracting address belongs to one of the exchanges that the service is available in & for more information call 111.

Calls Inside Egypt

Call Type Price (Pts. / min)

Local: (on net)

Calls from WE landline to another WE landline in the same governorate
Available for all home landlines.

3 pts. per minute + 10 pts. call set-up

National:(on net)

Calls from WE landline to another WE landline to all governorates

(Less than 60 Km.) 8 pts. per minute.
(More than 60 Km.) 16 pts. per minute.

+ 10 pts. call set-up

Current Offer:

3 pts. per minute
+ 10 pts. call set-up

Calls from landline to Mobile:

Calls from WE landline to WE mobile 
Calls from WE landline to other mobile

3 pts. per minute + 10 pts. call set-up
14 Pts. per minute + 10 Pts. call set-up

Calls to another landline operator

Calls from WE landline to another landline operator (local and national calls)

14 Pts. Per minute + 10 Pts. Call set-up

International Calls Base Price:

Zone Price / minute (EGP)
Zone 1 7 EGP
Zone 2 8 EGP
Zone 3 9 EGP
Zone 4 (HTR 1) 20 EGP
Zone 5 (HTR 2) 40 EGP

Countries distribution / zone & price/ minute (EGP):

Rest of the World (Zone3)

Terms & Conditions:

  • The new prices will be applied 24/7 (i.e. no difference in minute price between peak & off peak durations)
  • All the above mentioned prices are not including taxes
  • Charging unit is the first minute then , every 10 seconds

Landline ownership can now be transferred to another person, provided that both parties (transferor and transferee) attend WE store.

The administrative fees are only EGP5 (fee doesn't include tax & stamp).

How to Apply

  • Through WE stores.

Required Procedures

  • The transferor and transferee must fill in the landline ownership transfer form and provide a copy of their IDs.

Note: All dues on the landline (including installments, bills, and unpaid consumption) must be paid before the transfer can proceed.

Terms and Conditions

  • Landline ownership transfer is available when both parties (the transferor and the transferee) attend, and all dues on the landline (including installments, bills, and unpaid consumption) must be paid before the transfer.
  • Postpaid subscribers:
    • Can keep their current balance and not transfer it to the new subscriber.
    • Will not keep unused minutes if they don't want to transfer them to the new subscriber.
  • Prepaid subscribers:
    • Cannot keep either the money or unused minutes if they don't want to transfer them to the new subscriber.

Changing landline number is available through WE stores with administrative fees of 20 EGP only (excluding tax & stamp).

  • Within the same building & same number: 5 EGP (excluding tax & stamp).
  • To another building: 50 EGP (excluding tax & stamp) according to technical feasibility.