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Terms & Conditions:

1. “Caller ID” service enables you to know the incoming number.
2. “Follow Me” enables you to transfer landline calls to another landline or WE mobile.
3. Customers can query remaining balance, bundle& add-ons consumption through  My WE app, https://my.te.eg ,IVR &111.
4. Customers can recharge their balance through various payment channels as below :
   • My WE App via bank card.
   • WE Website https://my.te.eg via bank card.
   • WE stores
   • E – Payment channels" Fawry, Masary, Sadad, Bee, Momken, , Khadamaty …etc.

   Considering that 14% VAT value will be deducted from the recharging amount .

5. Life cycle process will be applied in case the bundle is not renewed as follows:

   Bundle	Monthly bundle	Quartly bundle	Annual bundle
   Bundle’s validity	Monthly	Quarter	Annually
   Receiving calls only	-	Starting from the next day of renewal day and for 3 days	Starting from the next day of renewal day and for 7 days
   Suspend	Landline will be suspended starting from the next day of renewal date	Landline will be suspended starting from 4th of renewal date	Landline will be suspended starting from 8th of renewal date

In case the bundle’s minutes were consumed, you can use one of the following alternatives:

1. Early Renewal:

   You can renew your main bundle early at any time, and the new renewal date will be changed automatically.

2. Subscription to Extra add-ons: (one time or renewable):

   Extra add-ons are valid for 30 days.

   Add-on Name	Extra WE fixed 10	Extra WE fixed 20	Extra WE Mobile 5	Extra Mobile 15	Extra Mobile 25
   Description	250 min (Local & National)	700 min ( Local & National)	100 min (WE Mobile)	125 min (All Mobile Networks)	225 min (All Mobile Networks)
   Monthly Fees (EGP)	10	20	5	15	25
   Tax	14%	14%	23.12%	23.12%	23.12%
   Monthly Fees including VAT & Table tax	≃ 11.5	≃ 23	≃ 6.5	≃ 19	≃ 31

3. Charging with out of bundle tariff as the below:

   Call type	Price/ Minute
   Local, National, Fixed to WE Mobile	3 pts + 10 pts (call set up)
   Fixed WE to other Mobile Operators Fixed WE to other Fixed Virtual Operators	14 pts +10 pts (call set up)

   You will be charged for any international call with the current tariff applied for all zones.

4. Subscription to Salefny Service:

• Salefny service avails 40 units that are valid for 30 days with EGP2.
• Customer can subscribe once per month.

Subscription to WE Ardy bundles is available through:

• WE Stores
• My WE app
• WE Website https://my.te.eg
• IVR
• Call center 111