New line price is 81.23 LE including taxes

• For Egyptians; a valid national ID
• For foreigners; a valid passport

Currently, there is no pre-booking for numbers.

Transfer of ownership costs 25 LE

For Transfer of ownership, please submit valid IDs for both the old and new line owners at the nearest Telecom Egypt store.

Line validity is 105 days starting from activation date, in case of no paid transactions(, in which you’ll have:

• 90 days incoming & outgoing calls.
• 5 days incoming calls only.
• 10 days suspension
• Afterwards line will be totally terminated.

51 pt. (stamp duty) is deducted monthly from the first charged balance.

There are three plans:

• The package renews every 28 days and the unused units will be automatically carried over to the following month to ensure maximum benefit from the package without any additional charges only if renewed before the end of the 28 days.
• In case you do not have enough credit to renew the package, the units will immediately expire and the cost per minute and megabyte will be 19 pt. until the renewal and the remaining units will not be carried-over to the following month.
• You can renew the original package at any time before the renewal date. Existing units will be carried-over.

• Yes, you can change your package at any time by requesting the activation code for the new package.
• In case you switch to a new package before the renewal date; you can still benefit from the valid remaining megabytes from your old package by calling *999#

You will be notified when you consume 50%, 80% and 100% of the package by via SMS

After consuming 100% of the Internet package; you will be charged at a flat rate based on usage and can choose one of the following options

• Buy 1 extra gigabyte
• Renew the package again by dialing * 999 * 2 #
• Continue paying at a flat rate based on usage

If there is enough credit, the package will be renewed automatically every 30 days

The customer can recharge the balance by:

• Scratch cards
• Over the air top-up at any of our branches
• E-vouchers
• E-Care my.te.eg
• Recharging through the multiple electronic payment networks (Fawry, Masary and Bee)
• My WE App

• You can use the extra units to make calls or send SMSs to all networks inside Egypt or for landline calls or internet.
• Units are valid for 28 days from charging date (except for the 2.5 LE. and 5 LE. cards) as shown in the table above.

Usage Details:
Extra units are used as follows:

• 1 unit = 1 minute or 1 SMS to WE network.
• 1 unit = 1 megabyte when using mobile internet service.
• 5 units = 1 minute or SMS to any other network or landline.

Extra units cannot be carried over.

Extra units cannot be used for renewal or subscription to new services.

What are the extra services and how can I subscribe to them?

Other services will be added soon.

Yes, you can transfer balance from a voice line to a data line.

This service allows you to borrow 4 EGP if your credit is less than 5 EGP.

Yes, post-call notification service is available after the end of any call deducted from your balance. Please note that this service is not available for any free units.

SIM Swap costs 5 LE.

• Yes, you can
• * For iPhone customers, please follow these steps for activation:

Settings -> Cellular -> Cellular Data Options -> Cellular Data Network -> PERSONAL HOTSPOT SETTINSG -> APN: Enter “Internet.te.eg”

The Company has the right to change any of the information on the website at any time.

WE Gold is a Monthly Postpaid Portfolio that avails Top-Notch experience beyond limits.

• WE Gold FMC rate plans that Includes Fixed Voice and Fixed Broadband or WE Air imbedded with Mobile Quota within the bundle where the available rate plans are: WE Gold 200 - WE Gold 400 - WE Gold 600 - WE Gold 800 - WE Gold 1,000 - WE Gold 1,500
• WE Gold Mobile rate plans that Includes only Mobile quota where the available rate plans are: WE Gold 200 - WE Gold 400 - WE Gold 600 - WE Gold 800 - WE Gold 1,000 - WE Gold 1,500

WE Gold line price is EGP 81.23 across all price points

• Each price point has its own fixed internet inclusive bundle
• You can choose a higher fixed internet bundle and pay the difference with your monthly bill as follows:

• A valid ability to pay document in addition to the following:
• For Egyptians: a valid national ID.
• For foreigners: a valid passport.

Prepaid bundle is a payment method which provides you the control on your landline; Renewing the main plan, subscribe in more add-ons to make any types of calls and enjoy other benefits when recharging your balance. In case of the bundle’s minutes are consumed, you will not be able to make any calls until charging your account

The subscriber can renew his/her main plan through the following channels:

The subscriber can use his/her balance in the following:

• Main plan renewal/ early renewal.
• Subscription in Add-ons.
• Bundles upgrade & downgrade.
• Subscription in VAS
• Making calls out of the bundle
• Payment of annual stamp tax with EGP 8 (Deducted in January each year from your balance.
• Etc.…

In case there is a sufficient balance in the subscriber’s account, bundle will be renewed automatically in renewal date.

The subscriber can recharge his/her account via one of the following payment channels:

In case the balance is insufficient to renew the main plan bundle in due date, landline will be transferred into receiving only for 3 days, and in case the subscriber didn’t renew his/her main plan bundle, the landline will be suspended in the 4th day and Fixed internet service will be affected.

The subscriber can use one of the following alternatives:

• Main bundle early renewal:

  Renewing the main bundle early before bundle renewal date and renewal date will be changed to be early renewal date.

• Subscription to Extra WE add-ons (one time or recurring):

  Add - on Name	Extra WE fixed 10	Extra WE fixed 20	Extra WE Mobile 5	Extra Mobile 15	Extra Mobile 25
  Description	(250 mins) On–net calls	(700 mins) On–net calls	(100 mins) On–net Mobile	(125 mins)All mobile lines (Off-net)	(225 mins)All mobile lines (Off-net)		Monthly Fee (EGP)	10	20	5	15	25
  Tax	14%	14%	23.12%	23.12%	23.12%
  Monthly Fee including tax (EGP)	11.50	23	6.50	19	31

  Add - on Name	Extra WE fixed 10	Extra WE fixed 20	Extra WE Mobile 5	Extra Mobile 15	Extra Mobile 25
  Description	(250 mins) On–net calls	(700 mins) On–net calls	(100 mins) On–net Mobile	(125 mins)All mobile lines (Off-net)	(225 mins)All mobile lines (Off-net)		Monthly Fee (EGP)	10	20	5	15	25
  Tax	14%	14%	23.12%	23.12%	23.12%
  Monthly Fee including tax (EGP)	11.50	23	6.50	19	31

  *Extra WE add-ons are valid for 30 days.

• Charging with out-of-the-bundle tariff is as follows:
  • In case the bundle’s minutes are consumed & neither early renewal nor Add-ons subscription is done via subscriber, he /she can use available balance in his/ her account or recharge their balance to be able to make calls &will be charged with out-of-the-bundle tariff.

    Call type	Price/ Minute
    Local, national, fixed to WE mobile	3 pts + 10 pts (call set up)
    WE landline to other Mobile Operators WE landline to other Fixed Virtual Operators	14 pts +10 pts (call set up)

    Call type	Price/ Minute
    Local, national, fixed to WE mobile	3 pts + 10 pts (call set up)
    WE landline to other Mobile Operators WE landline to other Fixed Virtual Operators	14 pts +10 pts (call set up)

  • In case of consuming out of bundle minutes from landline into mobile, the minutes tariff will be deducted from balance in addition to 8 % table tax.
  • Example:
    In the case of making mobile calls to other operators (off- net call) for one minute, 26 pts. Will be deducted from balance (10 pts. call set up + 14 pts./ minute+ 2 pts. table tax).

The subscriber can follow up his/her remaining balance, bundle’s minutes consumption and extra add-ons via My WE, my.te.eg or 111. The subscriber will receive SMS when main bundles consumption becomes 90%, and he/she can recharge an additional balance at any time.

• The subscriber can upgrade or downgrade his/her bundle at any time via any WE store, My WE, my.te.eg or 111.
• Be sure that the balance is sufficient to meet bundle’s renewal fee.
• Requesting bundle upgrade or downgrade must be one day only before renewal date to avoid losing any remaining current bundle minutes

Example:

• The subscriber in WE Ardy 20 quarterly with renewal date 1st of January who requests to upgrade to WE Ardy 35 quarterly should recharge his/her balance before 1st January with EGP 122 to upgrade before bundle’s renewal date.
• Date of renewal will be changed to be the same day of upgrade /downgrade.

• The subscriber can manage his/her landline via registering on my.te.eg or downloading My WE app.
• When calling 111, it is preferred to call via landline to get better service.

The subscriber can pay his/her bill through various payment channels as below:

The subscriber can follow up his/her bundle’s minutes consumption and extra add-ons via My WE, my.te.eg or 111. The subscriber will receive SMS when main bundles consumption becomes 90%, and he/she can recharge balance in his/her account at any time to subscribe in extra add-ons.

• The subscriber can upgrade/ downgrade his/her bundle at any time via any WE store, My WE, my.te.eg or 111
• The new main bundle subscription fee and minutes will be prorated based upon upgraded/ downgraded date.

Example:

• The subscriber in WE Ardy 20 monthly with renewal date 1st of January who requests to upgrade your bundle to WE Ardy 35 monthly in 15th of Jan will enjoy the remaining minutes form WE Ardy 20 if any and get 1,750 minutes only from WE Ardy 35 as prorated minutes.
• The subscriber will be charged with full value of WE Ardy 20 subscription fee (EGP 23) + prorated value of WE Ardy 35 subscription fee (EGP 20.5) and the total amount will be EGP 43.5

• The subscriber can manage his/her landline via registering on my.te.eg or downloading My WE.
• When calling call center, it is preferred to call via landline to get better service.

• The subscriber can request bill installment (bill amount more than EGP 1,000) through WE stores only.
• The subscriber should pay at least 25% of total bill as down payment.
• After checking eligibility and getting the required approval, call center will call eligible subscriber to inform him/her with his/her installment plan.
• The installment value will be the remaining amount after deducting the down payment divided into equal installments
• Admin fee & admin fee VAT will be applied per each installment.

• You can fill in a new landline request for EGP 20 including taxes (attached with a copy of valid national ID (front & back side) and building ownership contract or an apartment lease or a utility services receipt: electricity, gas, or water and contracting procedure will be completed in case technical feasibility is available.
• You can complete the contracting procedures via one of the following alternatives:
  • Visiting one of WE stores.
  • Customer side (landline delivery with extra fee EGP 250 without tax)

Landline ownership can now be transferred to another person, provided that both parties (transferor and transferee) attend WE store.
The administrative fees are only EGP 5 (fee doesn’t include tax & stamp).

Through WE stores only.

The transferor and transferee must fill in landline ownership transfer form and provide a copy of their IDs.

Note: All dues on the landline (including installments, bills, and unpaid consumption) must be paid before the transfer can be proceed.

• Landline ownership transfer is available, when both parties (the transferor and the transferee) attend, and all dues on the landline (including installments, bills, and unpaid consumption) must be paid before the transfer can be proceed.
• Postpaid subscriber can keep his/her financial current balance and not transfer it to the new subscriber, but he/she cannot keep the unused minutes if he/she doesn’t want to transfer them to the new subscriber.
• Prepaid subscriber will not be able to keep either the money or the unused minutes if he doesn’t want to transfer them to the new subscriber.

Changing landline number is available through WE stores with administrative fees EGP 20 only (excluding tax & stamp).

• Landline can be transferred within the same building & same number with EGP 5 (excluding tax & stamp).
• Landline can be transferred to another building according to technical feasibility with EGP 50 (excluding tax & stamp)

• A copy of the personal ID of the owner of the line (in the case of phone heirs, a copy of a direct heir card is required
• For foreign customers, (a copy of the owner's personal ID, a copy of the passport, and a copy of the apartment rental contract)
• In case that the customer is a renter (a copy of rental contract and a copy of the contractor’s personal ID)
• In case the phone line is new, the customer must bring a copy of the contract.

WE SPACE offers you a variety of packages and speeds up to 200Mbps according to your line eligibility.

The available router now is PREMIUM router.
Payment methods:

• Cash payment : 1500EGP subject to 14 % VAT.
• Monthly payment : 50EGP subject to 14 % VAT.
• Installment plans : NATIONAL BANK OF EGYPT & BANQUE MISR card holders can choose the 6 or 12 months installment plan with no interest.

If your line is suspended due to non-payment, you can use your fixed internet line with its original speed by adding extra 5 GB for 10 EGP (VAT excluded) with 2 days validity. The amount will be deducted once you recharge your balance.

Yes, for all WE SPACE customers, there is a Level Up gaming bundle add-on ‘GAME ON’. It allows you to play all your favorite games through X-box, mobile/ tablet devices and PC without consuming from the main plan.

For games usage like PUBG, Call of duty, Fortnite, XBOX games, Gameloft games, League of legends and many others.